situsFrequently Asked Questions
Our situs platform serves users across a range of betting and gaming activities — from sportsbook wagers on Liga 1 and Piala AFF to live-dealer tables, slots, and esports markets. Many new users ask questions about account creation, identity verification, deposit methods, game rules, and account security. This FAQ page addresses the most common questions we receive.
This page resolves typical queries around account setup, payments (DANA, e-wallet, mobile banking, local payment, bank transfers), game categories, and customer support. If your question is not covered here, or if you need to verify the exact rules for a specific wager or promotion, contact our support team directly through the Help section in your situs account.
For legal and policy details—such as jurisdiction restrictions, account eligibility, and data protection—please see our Legal notice and Terms and ConditionsThose pages explain the conditions under which we operate situs and the responsibilities users bear. This FAQ is an operational guide, not a legal document.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Games and wagersfootball betting, live-dealer tables, slots, esports markets
- Security and dataaccount protection, data deletion, jurisdiction compliance
Account and registration
When you register a situs account, you provide your email address, a chosen username, a password, your full name, date of birth, mobile phone number, and residential address. We ask for this information to set up your account and to comply with anti-money-laundering regulations. After registration, you must verify your identity by uploading a government-issued document (KTP, passport, or driver's license) and proof of address. Our situs verification team typically approves accounts within 2 business days. Until you complete KYC verification, you cannot deposit or place wagers on situs.
Our situs support team is available via the Help section in your account dashboard. Click the Help button or link to open a support ticket, describe your issue, and provide relevant details (your username, email, or account number). We respond to support inquiries within 24 hours during business hours. For urgent issues (account locked, payment problems, security concerns), mark your ticket as urgent. Support is available in English and Indonesia. We also offer email support at the address listed in your situs account settings if you prefer to contact us directly outside the Help portal.
Our situs support team is available via the Help section in your account dashboard. Click the Help button or link to open a support ticket, describe your issue, and provide relevant details (your username, email, or account number). We respond to support inquiries within 24 hours during business hours. For urgent issues (account locked, payment problems, security concerns), mark your ticket as urgent. Support is available in English and Indonesia. We also offer email support at the address listed in your situs account settings if you prefer to contact us directly outside the Help portal.
Our situs KYC verification process requires two documents: a valid government-issued photo ID and proof of address. Accepted photo IDs include KTP (Indonesian ID card), passport, or driver's license. The document must be current (not expired). For proof of address, we accept a utility bill (electricity, water, gas), bank statement, or government letter issued within the last 3 months. The address must match the address you provided during situs account registration. Upload clear, legible images of both sides of your ID and the proof-of-address document through your situs account settings. Our verification team reviews submissions within 2 business days and notifies you by email when verification is complete.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on situs, log in to your verified account, navigate to the Deposit section, and select your preferred e-wallet. Enter the deposit amount and click Proceed. You will be redirected to the mobile banking, local payment, or online payment app or login screen where you confirm and complete the payment. Once payment is confirmed, your situs balance updates instantly with no delay. We charge no deposit fees; the full amount appears in your account. E-wallet deposits are our fastest payment option, ideal for users in Jakarta, Surabaya, Bandung, and other areas with strong e-wallet adoption. If payment fails, the funds are returned to your e-wallet and you can retry within 24 hours.
Yes, our situs platform supports direct bank transfers from e-wallet, mobile banking, local payment, and online payment. When you select bank transfer in our Deposit section, you choose your bank and receive a virtual account number unique to your situs account. Transfer your deposit amount to that virtual account number using your bank's mobile app, online banking, or ATM. Settlement typically takes 1–2 business hours during banking hours. We also accept e-wallet payments, which settle within seconds. Bank transfers work well for larger deposits and users who prefer traditional banking. There are no deposit fees charged by situs; your bank may charge a small transfer fee, which varies by institution.
To request deletion of your personal data from situs, contact our support team via the Help section in your account and state your data-deletion request. Provide your username and email address. We will confirm your identity and initiate the deletion process. Data deletion may take up to 30 days to complete, as we must verify that your account has no outstanding wagers, pending withdrawals, or disputed transactions. Once deletion is confirmed, we remove your personal information (name, email, phone, address, identity documents) from our active systems. Some data may be retained for legal, anti-money-laundering, or tax compliance purposes as required by law. We will notify you in writing once your situs data deletion is complete.
Games and wagers
Our situs platform offers four main game categories: (1) Sportsbook — wagers on football leagues (Liga 1, Premier League, Champions League), tournaments (Piala AFF, Piala Indonesia, Piala Asia), and other sports (badminton, MotoGP). (2) Live-dealer tables — live-streamed blackjack, roulette, baccarat, Dragon Tiger, and other games hosted in our multi-camera studios. (3) Slots — electronic games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. (4) Esports — wagers on competitive matches in Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible once you log in to your verified situs account and have a funded balance.
Our situs welcome offer for new users is available upon first deposit after account verification is complete. The welcome offer is promotional and is subject to terms and conditions, including wagering requirements and eligibility restrictions. We do not publish fixed bonus amounts; the offer varies based on your deposit amount and is described in detail when you log in to your situs account after verification. To claim the welcome offer, make your first deposit and follow the activation instructions in your account's Promotions section. If you have questions about the specific terms of your welcome offer, contact our support team via the Help section in your situs account.
Security and jurisdiction
Our situs platform is available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer situs services in jurisdictions where such activities are prohibited. It is your responsibility to verify that accessing and using situs is legal in your location before opening an account or depositing funds. If we detect that your situs account is being accessed from a prohibited jurisdiction, we reserve the right to suspend or close your account. For details on which regions situs operates in, see our Legal noticeIf you are unsure whether situs is available in your area, contact our support team before creating an account.
If you forget your situs password, click the "Forgot your password?" link on the login page. Enter your email address or username, and we will send a password-reset email to your registered email address. Follow the reset link in that email to create a new password. The reset link expires after 24 hours for security. If you do not receive the reset email within subject to verification, check your spam or junk folder. If the link has expired or you still cannot reset your password, contact our situs support team via the Help section and provide your username and registered email address. We will verify your identity and reset your password for you.
To keep your situs account secure: use a strong, unique password combining uppercase, lowercase, numbers, and symbols; never share your password with anyone; change your password every 3–6 months; do not log in from public or shared computers; always sign out when finished; enable two-factor authentication (if available) in your situs account settings; monitor your balance and transaction history regularly for unauthorised activity. If you suspect unauthorised access to your situs account, change your password immediately and contact our support team. Our situs platform uses SSL/TLS encryption to protect your login and payment data in transit. We store account information securely on encrypted servers.